Effective Date: 15.09.2026
1. General Event Cancellation (For Organizers)
- Organizer Initiated: If an Organizer cancels an entire event, refunds are strictly governed by the specific Vendor’s cancellation policy. Due to advanced logistical preparations, full refunds for late cancellations are generally not guaranteed.
- Vendor Initiated: Should a Vendor cancel a confirmed booking, SaveDish guarantees the Organizer a 100% full refund, processed within 5-7 working days.
2. Digital Guest Confirmation Policy (The SaveDish Advantage) To eliminate food wastage and ensure precise billing, SaveDish utilizes a proprietary pre-booking workflow:
- Menu Approval & QR Generation: Following Admin approval of the selected menu, a unique Event QR Code is generated for the Organizer to distribute.
- The 7-Day Closure Rule: Guests must scan the QR code to confirm attendance. This digital confirmation window permanently closes 7 days prior to the event. No new entries are permitted thereafter.
- The 24-Hour Cancellation Rule: Guests who have confirmed may modify or cancel their digital slot up to 24 hours before the event time, protecting the Organizer from paying for absent attendees.
3. Final Headcount, Billing & Post-Deadline Conditions
- List Lock-in: Exactly 24 hours before the event, the final guest list is permanently locked. Organizer billing and Vendor material procurement are strictly dictated by this finalized data.
- Post-Deadline: No refunds or price deductions will be issued to the Organizer if fewer guests attend than the locked count, as the Caterer has already prepared the food. Accommodating unconfirmed guests on the spot is solely at the Caterer’s discretion and will incur additional premium charges.
4. Refund Processing Approved refunds are credited back to the original payment source within 5 to 7 business days. Platform commissions and gateway charges may be non-refundable depending on the cancellation stage.
Contact: support@savedish.in